Delivery and Cancellation Policy
Delivery Policy
All orders are shipped at the instruction of the customer & as a result the customer will be liable for the items once it has left the premises of EEZISOL
- All orders are shipped by EEZISOL without any insurance.
- An order will be considered completed by EEZISOL once it has been collected by the customer &/or the shipping company.
- EEZISOL will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control [force majeure].
- Additional packaging costs may be incurred by the customer when requesting EEZISOL to ship solar panels. Goods that are fragile need packaging which will incur an additional fee.
- Goods will be delivered within 2-7 working days.
- EEZISOL do not ship internationally.
- EEZISOL only ship our goods nationally (within South Africa).
- The customer should provide their full shipping address and contact details for the courier company.
- The customer should avail themself within the 2-7 working days to receive the goods.
- The customer may organize their own courier, provided EEZISOL are notified beforehand.
Cancellation Policy
If cancellation is required after payment has been made then an email to the specified sales team will be required by the consumer which should entail:
- Reason for cancellation.
- Consumer banking details.
- A cancellation time frame of 48 hours will fall into place once an order has been placed.
- If the order is cancelled after the 48 hour time frame a 5% penalty will be incurred for the processing of the specified order.
- If the order is cancelled within the given time period then no penalty will be incurred.